Football Special endeavours to comply with the General Data Protection Regulation, Data Protection Acts, ePrivacy Regulation and data protection best practices. This Policy informs individuals how Football Special processes personal data in accordance with the principles of data protection identified in data protection legislation.
We will process any personal information provided to us by individuals, whether it be provided through our website www.football-special.com, social media, in person, by any form, correspondence, telephone, email or by any other means, or otherwise held by us in relation to you in the manner set out in this policy.
Football Special is a registered company that sells soft drinks, ice-cream and slush syrup to wholesale, retail and the general public. We employee a number of staff. Employees have an internal Data Protection Policy that governs how they process data.
Information collected by us
The information about you that we may collect, use and store (process) includes:
- Information necessary in order to facilitate, process, deliver or that relates to the billing of an agreed business transaction, fundraising or collection of monies or any transaction associated with Football Special Ltd, Castle Street, Ramelton, Co.Donegal.
- Information you provide to us by filling out any forms on the website or by way of emailing us.
- Records of correspondences whether by email, telephone, through any form on our website or by any other means,
- Information you provide to us in person.
- Details of any business, commercial or membership transactions you carry out with us, whether through email, the website, telephone, or by any other means.
- Details of your visits to our website including traffic data, location data, weblogs and other communication data that may identify personal information (e.g. cookies) and non-personal information (e.g. information of an anonymised or technical nature).
How we use your personal information
We may use your personal information for the purposes of:
- Processing any enquiry requested by you;
- Entering into and or completing any sales or membership related request requested by you;
- Setting up, operating and managing any account or line of credit, if applicable;
- Setting up, operating and managing any marketing and or fundraising services subject to your explicit consent (please see Marketing & Fundraising below);
- Complying with our legal duties and responsibilities;
- Debt collection and the collection of outstanding monies;
- Providing, monitoring, reviewing and supporting our online presence via our website and social media.
- Monitoring any billing or credit transactions for the purpose of preventing fraud;
- Provision of security to, and ensuring the health and safety of, employees and visitors to company premises.
Football Special Ltd does not engage in any automated decision making processes nor do we use any personal data as a basis for any such automated decisions.
Football Special Ltd does not transfer personal data outside the EU or outside the jurisdiction of GDPR or ePrivacy Regulation.
Marketing & Fundraising
In terms of data processing, subject to your explicit consent, we may also use your personal information for the purpose of:
- Marketing and Sales promotions;
- Providing you with information about promotional offers on our products and services;
- Carrying out any membership or customer research, survey and analysis;
- Fundraising activities, including brand or event awareness, participation and collections of monies;
At some interactions with Football Special Ltd, you may be asked to consent to your data being used for marketing and or fundraising purposes. In such cases, consent will require a positive action on your part.
Football Special Ltd is committed to privacy by design and privacy by default. As such, you will never have to ‘opt-out’ of our marketing or fundraising processes; you will only ever have the option of ‘opting in’ if you’d like to be included. We do not engage in ‘pre-ticked’ boxes on consent forms nor do we ever assume you would consent to your data being processed. You are free to withdraw consent for any marketing related matters at any time you want.
Football Special Ltd engages in a number of social media services and we strive to uphold privacy rights online. However, sometimes members of the public may post something objectionable and beyond our control to Football Special social media pages/forums. In such cases, we will act to rectify any difficulties as soon as we are notified or become aware of the problem. We do not provide a continuous monitoring of social media sites/forums so there may be a slight delay from the initial post to when become aware of a problem.
Football Special Ltd sometimes hold marketing or fundraising events in which members of Football Special Team and the general public may be present. Such events are often held at public locations. Sometimes we may wish to take a photograph at such events to promote our brand or event on social media. In such cases, it is our policy for our photographer/social media handler to announce their presence and provide additional instructions and assistance. However, we do not have any control over private individuals or their social media accounts and we cannot stop members of the public from posting pictures of events online without the consent of all participants.
We will take reasonable steps to ensure that your information is kept secure and protected, including but not limited to electronic data being protected using appropriate software, relevant networks safety and security checks, and, where applicable, any physical data records will be kept in an appropriately secure environment.
We have a general data retention policy that relates to the retention of relevant data for seven years. Personal data that is no longer required will be destroyed and or deleted in secure manner.
We do not record or process personal data that is not required or not necessary for any of our stated purposes.
Disclosure of data
We may outsource certain commercial functions to external third parties, e.g. debt collection, accounting auditors, etc. and in such cases where you personal data is required for the purposes of completing those functions then an appropriate data processing agreement, with relevant safeguards, will be in place to ensure our ongoing obligations under the data Protection Acts are upheld.
We may also have to disclose certain personal data in accordance with any legal obligation imposed on us. Any such disclosure would be in accordance with the law, e.g. disclosed on foot of a court order, etc.
Requesting your data
Any person has the right to find out whether an organisation has any personal data about them, what they use the personal data for and ask for copies of personal information held by that organisation.
If you wish to make a data access request in order to get a copy of any personal data we may process, please write a letter stating that you wish to make a data access request and address it to:
Football Special Ltd
Or email Edward at firstname.lastname@example.org
In order to process your request we may request that you send us a copy of your identification (passport, drivers licence, etc.).
The reason we ask for personal identification is to ensure that you are the correct person making the request for your personal data.
Unfortunately verbal access request requests cannot be entertained.
In response to any data access request, you have the right to refer the matter to the Data Protection Commissioner if you are unhappy with the outcome, however, we ask that you would notify us first of any issue so that we may help resolve it as quickly as possible.
You have the right to rectify any incorrect or inaccurate personal data at no cost to you.
If you believe that we are incorrectly processing any of your personal data, please inform us by writing to:
Football Special Ltd
Queries or complaints
Individuals have the right to refer any matter to the Data Protection Commissioner by contacting them at www.dataprotection.ie or by writing to:
Data Protection Commissioner
Office of the Data Protection Commissioner
If you are, for whatever reason, considering contacting the Data Protection Commissioner about us we would ask that you inform us of your difficulty first so that we can try to resolve it to your satisfaction.